1. Refund Eligibility:
Perky Pets is committed to providing satisfaction with our services and merchandise. Refunds may be considered under the following circumstances:
- Merchandise: Refunds for merchandise are eligible within 30 days of purchase. Items must be unused, in their original condition, and accompanied by proof of purchase.
2. Process for Refund Requests:
To request a refund, please contact us at info@perkypets.ca with your name, contact details, a description of the issue, and supporting documentation (if applicable). Refund requests will be reviewed promptly.
3. Refund Approval and Processing:
Refund approvals will be based on the merits of individual cases. If approved, refunds will be processed within 30 days to the original payment method.
4. Third-Party Payment Services (Stripe):
For transactions processed through Stripe, refunds will be issued in accordance with Stripe’s policies. Please refer to Stripe’s refund policy for details.
5. Non-Refundable Items:
Certain items, such as personalized merchandise, may be non-refundable. This will be clearly indicated at the time of purchase.
6. Changes to the Refund Policy:
We reserve the right to update our refund policy. Any changes will be effective immediately and communicated on our website.
7. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at info@perkypets.ca.
This refund policy was last updated on November 13th, 2023.
